In an effort to ensure customer satisfaction, The Federal Mortgage Bank has joined the global community to celebrate the 2024 Customer Service Week, which held on Monday, October 7, 2024 at the Bank’s head office in Abuja. Managing Director/Chief Executive of the Bank, Shehu Usman Osidi at the opening ceremony, re-emphasised the Bank’s commitment to prioritising customer satisfaction, urging all staff to pursue excellent service delivery.
Osidi highlighted the pivotal position of customers to the Bank’s success, which he noted is in line with its core value of customer-centricity. “The customers are our reason for being here,” he stated. “If there are no contributors to the National Housing Fund (NHF), we may not have a Bank,” he added.
He urged the staff to respect all customers and work towards minimising complaints by promptly and successfully attending to the needs of customers. “If we service our customers excellently, we will continue to grow. If we do not service them well, we will have problems with even our corporate existence as an institution,” he asserted.
The MD/CE, accompanied by Executive Director, Business Development and Portfolio Management, Mrs. Chinenye Chinedu Anosike, Executive Director, Loans and Mortgage Services, Dr Muhammad Sani Abdu and other top management staff of the Bank, took a tour of the colourful display to mark the Week, commending the SERVICOM Unit of the Corporate Communications Group of the Bank which organises the Customer Service celebration and staff that made the ceremony very colourful.
The celebration for this year, with the theme, “Above and Beyond” will see the Bank engage in a line-up of activities, including Customer Day, Staff Day, Road Show as well as the Cultural Day.
